In this episode, Stephen Miles, CEO of TMG, is joined by John Nasr, Senior Managing Director, to discuss how leaders can scale their impact by building a structured management operating system. Many leaders rise through the ranks on intellect and adaptability—but as the scope of their role expands, those strengths need to be supported by systems designed for scale. Stephen and John break down the key components of an effective operating model—from defining the “gold star” and signaling your leadership style to building the right relationships and structures that enable scale. They also explore how refining metrics and creating the right tension in the system can help surface risks early and ensure sustained performance.