Leading in the Age of AI: Practices for the New Era

Developed in partnership with Charter, Council Advisors’ latest playbook Leading in the Age of AI: Practices for the New Era, explores how executives can lead through the profound shifts AI is driving across strategy, operations, and talent. Drawing on insights from leading academics and executives from Walmart, Guild, American Express, ServiceNow, and more, the report highlights four essential practices for leadership in the AI era:

• Take an expansive approach to AI: Focus on what AI makes possible, not just how it can increase efficiency.
• Lead adaptively through uncertainty: Create the conditions for experimentation while guiding teams through change.
• Lead the conversation: Communicate clearly about possibilities, trade-offs, and the plan for bringing people along.
• Rethink management for the age of AI: Redesign workflows, decision-making, and structures to harness both human and AI capabilities.